How May We Assist You?
Finding a life partner is a profound journey, and you do not have to navigate it alone. Our dedicated stewardship team is available to assist your family with grace, confidentiality, and care.
Whether you need guidance creating your profile, understanding our membership tiers, or navigating the platform, our team is ready to serve you.
Business Hours
Monday to Saturday: 9:00 AM - 6:00 PM (IST). Sunday: Closed, a day of rest.
Support Process
Our support team considers each request individually and responds through the appropriate support channel.
Official Email Support Contact
Use our official email for general, membership, billing, verification, safety, privacy, and grievance enquiries.
Dr. Solomon R Basimalla
H. No: 22-18-1291, Postal Colony, 4th Line, Amaravathi Road, Guntur - 522002, Andhra Pradesh, India
Premium Membership & Billing
For assistance with upgrading your plan, understanding premium benefits, or addressing billing inquiries, please reach out to our membership team.
Identity & Document Verification
For questions about profile review or the documents requested in your existing workflow, contact our team. Document submission does not promise a public Verified badge.
Community Safety & Misuse
We maintain a zero-tolerance policy for harassment or misrepresentation. All reports are handled with the utmost confidentiality.
Support for Non-Resident Indians
We offer dedicated support to our global community across the USA, UK, Australia, the Middle East, and elsewhere, while operating in Indian Standard Time.
Official Contact Details
Dr. Solomon R Basimalla
H. No: 22-18-1291, Postal Colony, 4th Line, Amaravathi Road, Guntur - 522002, Andhra Pradesh, India
GTC Matrimony, India. Please note: For the fastest resolution to your inquiries, we kindly request that you contact us via email rather than visiting the administrative office without a prior appointment.
Grievance Redressal
Contact our team for serious concerns regarding data privacy or community standards through the official email below.
Grievance Support
Grievances are documented and reviewed through the appropriate formal process.
Common Support Questions
How long does it take for my profile to be approved?
Profiles are manually reviewed. We will notify you by email once a review outcome is recorded.
Can I change my phone number or email after registration?
For security reasons, changes to primary contact details require verification. Please email support.
Is it safe to submit my government ID?
Yes. IDs are reviewed confidentially by our stewardship team and are never displayed publicly.