Overview
Basic registration is ₹0 and does not require a membership payment. Personal Assistance is listed at ₹3,000 INR; new online paid checkout is unavailable for this Basic-first release.
Historical payments, outstanding disputes and previously accepted terms are not retrospectively changed by this policy. Any applicable non-waivable consumer rights and required provider processes remain preserved.
Membership payments
Membership access depends on profile approval, eligibility and the applicable plan rules. Where current manual UPI or Bank Transfer instructions are published, members may submit payment references and screenshots for administrator verification. Submission alone does not confirm payment, activate membership or grant contact access. Existing membership access and historical financial records remain subject to the applicable rules.
- No renewal: Personal Assistance has no renewal, extension, replacement, upgrade, downgrade, or repurchase path after activation.
- Open-ended access: Once activated after profile approval, Personal Assistance remains active without an expiry date.
- Account Closure: Account closure ends access under the account rules. It does not by itself settle cancellation or refund rights under an applicable contract or law.
Eligibility, Exceptions and Cancellation
Requests concerning historical payments, cancellation or refunds are reviewed individually under the applicable accepted contract, applicable consumer law and applicable payment-provider requirements. Contact gtcmatrimony@gmail.com with the transaction reference and circumstances. No automatic refund or fixed processing period is promised. This policy does not exclude non-waivable statutory rights or retrospectively replace a historical contract.
Concerns you may raise
- Historical Charges: Unauthorized, duplicate or incorrectly processed charges.
- Cancellation: A request to cancel or cease using a membership, including an unapproved or unused membership.
- Non-use or Outcome: Applicable contract terms and statutory rights govern refund claims, including claims concerning non-use or an unsuccessful matrimonial search.
Payment Questions and Required Rights
If you believe a payment was unauthorized, duplicated or processed in error, contact your provider and GTC Matrimony with the transaction reference. Support can receive the concern and review available account/payment records.
No ordinary in-app refund action or refund processing timeline is promised. This does not restrict required legal/provider processes or legitimate consumer rights.
Payment Records and Currency
- INR Catalog: Basic ₹0 and Personal Assistance ₹3,000 are INR catalog prices. A listing does not itself confirm that a payment method is available. Published manual UPI/Bank Transfer instructions and evidence submissions follow administrator verification; Razorpay checkout remains disabled.
- Historical Transactions: Existing Razorpay and legitimately recorded historical payment information remains preserved. Where current manual UPI or Bank Transfer instructions are published, members may submit payment references and screenshots for administrator verification. Submission alone does not confirm payment, activate membership or grant contact access.
Chargebacks & Payment Disputes
You may contact GTC Matrimony about an unexpected charge. This support route does not prevent you from using a required provider dispute process or exercising a non-waivable right.
- Fair Resolution: We are committed to resolving payment issues calmly and fairly.
- Disputes: A good-faith exercise of statutory or provider dispute rights is not characterized as fraudulent merely because a payment is challenged. Any misconduct determination and action must follow applicable rules and law.
Contact About a Payment
GTC Matrimony is operated personally by Dr. Solomon R Basimalla. He is the individual contracting party for member agreements and determines how member personal data is processed. He is responsible for website content, policies, rules, administration and grievances, and is the Website Responsible Person, Content & Policy Owner and Designated Grievance Officer. GTC Matrimony is not operated through a separately registered company or organization. No registered sole-proprietorship status is represented. For website, policy, privacy, payment or grievance concerns, contact gtcmatrimony@gmail.com or +91 70329 31064. Address: H. No: 22-18-1291, Postal Colony, 4th Line, Amaravathi Road, Guntur - 522002, Andhra Pradesh, India.
- Include details: Provide your registered email address or phone number, transaction ID, and a brief explanation of the issue.
- Scope: Support can receive payment concerns and explain recorded status. Refund eligibility, exceptions and lawful provider processes require review under the applicable approved policy; no automatic refund or fixed turnaround is promised.
Thank you for your trust and understanding.