Our Commitment
At GTC Matrimony, we are deeply committed to providing a secure, respectful, and dignified environment for all families.
Complaints and appeals will be handled according to applicable legal requirements and the approved grievance redressal procedures.
Grievance Officer & Responsible Contact Person
Dr. Solomon R Basimalla is the designated Grievance Officer and responsible contact person for GTC Matrimony.
He oversees member complaints, privacy concerns, account-related issues, payment disputes, safety reports and grievance escalations.
Members may submit concerns through the website's grievance form below or contact him using the official email address and telephone number.
Dr. Solomon R Basimalla
Designated Grievance Officer & Responsible Contact Person, GTC Matrimony. Address: H. No: 22-18-1291, Postal Colony, 4th Line, Amaravathi Road, Guntur - 522002, Andhra Pradesh, India
Types of Grievances Handled
- Privacy Concerns: Unauthorized disclosure of contact details, data deletion requests, or disputes regarding handling of personal data.
- Moderation Disputes: Appeals against account suspensions, profile rejections, or removal of photographs.
- Refund Disputes: Escalated disputes regarding duplicate charges or denied refunds that may qualify under our Refund Policy.
- Safety & Community Standards: Severe harassment, impersonation, or financial scams requiring formal documentation and immediate escalation.
The Escalation & Resolution Process
When you submit a formal complaint to gtcmatrimony@gmail.com, please include your registered email or phone number, a clear description of the issue, and any relevant evidence.
Acknowledgment
Our team records and acknowledges receipt through the formal grievance process.
Investigation
The officer will conduct a thorough, impartial review, including platform logs, communications, and consultation with moderation or billing teams.
Outcome
The officer conducts a thorough, impartial review and communicates the formal outcome through the grievance process.
The Appeal Process
You may request a review of a grievance outcome by replying to the resolution email or contacting the designated Grievance Officer. Include the complaint reference, the decision you wish to challenge and any additional information.
The review request will be handled according to applicable legal requirements and the approved grievance redressal procedures. This internal process does not limit any statutory appeal rights or other remedies available under applicable law.
Our Commitment to Transparency
We view grievance redressal not as a legal burden, but as a vital pillar of our institutional integrity. We promise to listen respectfully, investigate impartially, and communicate our findings clearly.
Thank you for helping us uphold the dignity and safety of the GTC Matrimony community.